Overview
Modern CX is integration-heavy: storefronts, CRM, ERP, and data platforms must agree on product, customer, and contract truth. IERP implements and evolves SAP CX alongside SAP S/4HANA or SAP ECC where relevant, using reference integration patterns so experiences stay fast, compliant, and upgrade-safe.
Tie CX investments to measurable outcomes—conversion, case resolution, repeat purchase, or NPS—baseline during discovery and review in steering forums.
Building compelling omnichannel experiences
We help you design journeys that respect operational constraints: stock locations, service territories, and pricing rules that originate in your core systems. The result is experiences that feel personal yet stay honest about what the business can deliver.
- Personalized offers and journeys when data and consent models are in place—without breaking trust or compliance.
- A connected ecosystem linking demand signals with supply and fulfilment so promises made in marketing match operations.
- A consistent brand voice across commerce, service, and sales touchpoints because processes and content share one backbone.
Elevate experience with SAP CX solutions
SAP Customer Experience spans commerce, service, identity, marketing, and sales. We scope which products to activate first based on revenue impact, data readiness, and integration complexity—not a big-bang checklist.
SAP Commerce Cloud
Unify product content, storefronts, and order orchestration so customers and partners see accurate availability, pricing, and fulfilment status.
SAP Service Cloud
Route cases from contact centre, field service, and digital channels into one thread—with knowledge, SLAs, and history visible to agents and customers.
SAP Customer Data Cloud
Collect identity and preference data with transparent consent, then reuse it safely across channels so marketing and service do not duplicate or contradict profiles.
SAP Marketing Cloud (Emarsys)
Design campaigns with closed-loop measurement: learn what resonates, refine segments, and tie spend to pipeline or retention outcomes.
SAP Sales Cloud
Give sellers a single customer view, guided activities, and forecasting discipline—integrated to ERP so quotes and fulfilment stay aligned with reality.
End-to-end CX services from IERP
Our CX work is platform-led: greenfield, upgrade, cloud migration, enhancement, and managed support share the same architecture principles and release hygiene so marketing and IT do not drift apart after launch.
CX advisory
Assess current channels, data silos, and capability gaps; define a roadmap that sequences quick wins with foundation work on identity and integration.
CX transformation
Re-engineer processes around the customer lifecycle—from first touch to renewals—then implement with clear ownership between business, IT, and partners.
CX assurance
Automate regression and journey testing across web, mobile, and integrations so releases do not erode conversion or case-resolution quality.
CX operations
Run the platform with observability, release cadence, and content governance aligned to peak seasons and regional launches.
CX programmes often intersect with SAP Business Technology Platform for integration and extension, and with cloud transformation when channels move to public or hybrid models.
Success stories
We can share anonymized patterns—B2B commerce with complex pricing, service consolidation after mergers, or identity-led consent across regions—matched to your sector and maturity.
SAP, SAP Customer Experience, Emarsys, and other SAP product names are trademarks or registered trademarks of SAP SE (or an SAP affiliate company) in Germany and other countries.