Overview
As content volumes grow, employees lose time hunting for the right file in the right context. OpenText™ Content Management (Extended ECM) integrates into leading enterprise applications so information sits alongside the process—not in a separate silo—while automated governance protects confidentiality and retention.
Behind the scenes, workspaces, metadata, workflows, and AI-assisted discovery help teams act faster. Whether you are standardizing on SAP, Microsoft 365, or a hybrid landscape, the goal is the same: current, searchable, policy-backed content where work actually happens.
Platform depth
Organizations expect the same intuitive experiences at work that they use personally. OpenText Content Management supports that with flexible capture, search, sharing, and lifecycle controls from a unified repository—so users trust they are on the latest version wherever they work.
AI-assisted features and intelligent automation reduce repetitive tasks; enterprise-grade governance addresses sprawl across repositories; and flexible deployment options let you start on premises or private cloud and evolve as your cloud strategy matures.
1 IDC, Organizations Are Forecast to Spend Nearly $656 Billion on Future of Work Technologies in 2021, According to New IDC Spending Guide. (2021)
Your end-to-end OpenText consulting partner
Many programmes stall when business and IT see different pictures of scope. We front-load discovery, integration inventories, and governance decisions so leadership stays informed without being pulled into every workshop—keeping operations stable while delivery builds momentum.
Advisory and roadmap
We help leadership choose the right deployment posture and integration footprint, then translate that into a phased sequence your organization can absorb without freezing operations.
Implementation and integration
We configure workspaces, metadata, workflows, and enterprise hooks—SAP S/4HANA, SuccessFactors, Salesforce, Microsoft 365—using repeatable patterns so content appears in the right process context.
Governance and compliance
We design classification, retention, disposition, and external sharing so policy is enforced by the platform—not only by training—backed by audit evidence your risk teams can stand behind.
Adoption and managed services
We support change, learning paths, and steady-state operations so search, collaboration, and automation improvements stick after go-live.
Consulting services
- Strategy and advisory services
- Consulting services
- Managed services
- Customer success services
Learning services
- Learning path
- Self-paced online training
Public cloud marketplaces
OpenText Content Management can be procured through private offers on major marketplaces, including Google Cloud, Microsoft Azure, and AWS.
Accelerate cloud strategies
OpenText Managed Private Cloud
Extend your team
On-premises software, managed by your organization or OpenText
Run anywhere and scale globally
Hyperscaler partners—OpenText Private Cloud, AWS, GCP, Azure—private or public cloud options.
Develop, connect, and extend: APIs from OpenText Developer Cloud help you extend information management where your applications need it.
Integrations for new ways to work
OpenText Content Management connects business content with leading enterprise applications—ERP, CRM, HCM, and more—so people see information in process context instead of chasing attachments.
- SAP® Solutions
- SAP® SuccessFactors®
- Salesforce®
- Microsoft® Office 365®
- Microsoft® Dynamics 365 Customer Engagement
- Microsoft® Dynamics 365 Finance
- OpenText™ Content Management for Government
- OpenText™ Content Management for Engineering
- IBM Maximo®
- ServiceNow®
- Product Lifecycle Management (PLM) applications
- OpenText™ Process Automation
OpenText ecosystem
We align roadmaps to OpenText release strategy and partner programmes so your investment stays supportable as the product evolves—while your SAP and Microsoft landscapes stay in sync.
Product capabilities
The sections below summarize major capability areas. Scope and licensing vary by edition; we ground detailed design in workshops and a signed proposal for your account.
Capture
Transform documents and data into usable formats for systems and business processes. With the Core Capture integration, leverage optical character recognition (OCR), intelligent character recognition (ICR), validation and other capture techniques to automate information extraction, document classification and workflows.
Document management
Capture content from any source and route it automatically to a destination folder or a Business Workspace. Use built-in features to auto-classify and add metadata. Enable enterprise-wide full-text or natural language querying with a sharable search results overview and preconfigured search forms designed for roles and teams.
Business workspaces
Quickly access pertinent information in a simple-to-digest view. Leverage pre-built templates to organize content, data, people and tasks related to a project, case or business activity with appropriate content folders, metadata related to content or process from integrated applications, tasks, workflows and more.
AI-powered content assistant
Sift through large volumes of organizational content to find what you need, faster with Content Aviator. Use natural language questions to easily find relevant information. Distill content and workspaces into easily digestible summaries. Generate content in multiple languages to break down language barriers. Provide safe and relevant responses while minimizing common risks, such as hallucinations and false answers.
Integration with Microsoft 365
Leverage deep integration to create and edit content in Microsoft 365 applications, including Word, PowerPoint®, Excel® and Outlook®. Manage the entire Microsoft Teams® lifecycle, from the creation of a Team to its archiving and disposition. Enhance access and collaboration of content with bi-directional sync of files, folders and sub-folders between a Business Workspace and its connected Microsoft Team.
External sharing and collaboration
Effortlessly share business-critical information with vendors, partners and customers to improve efficiency and strengthen relationships. Bi-directionally sync files, folders and metadata between OpenText Content Management and Core Share. Create, co-author and save documents from OpenText Content Management or Teams and then surface that content in the context of processes managed in enterprise applications.
Viewing and transformation
Provide users with robust document viewing, annotation, redaction, comparison, transformation and publishing features. Allow easy document editing for distributed employees, so they can collaborate on any file type, including Microsoft documents, PDFs and CAD drawings, such as multi-files, Xrefs and images.
Workflow and automation
Build complex workflows using a graphical workflow designer with drag-and-drop functionality, step-by-step forms and custom or pre-configured scripts. Address the broadest range of use cases, from automating routine content-centric tasks, such as document creation and report generation to complex processes, such as idea-to-market and risk-to-resolution spanning multiple applications, departments and organizations.
Digital signatures
Implement secure document approvals in any business process through integration with Signature Service - Thrust API. Allow multiple recipients to sign the document in a specific order or for all users to sign at their convenience. Maintain a complete audit trail and validate every signing action with stored digital certificates for e-Signature compliance.
Business process library
Use pre-configured, ready-to-use applications to manage contracts, business agreements, projects or complex processes, such as managing physical inventory through the SAP® ERP integration. These packaged applications come with process-specific configuration, Business Workspace types and templates, Smart View configuration, workflows, roles, permissions and more.
Enterprise application integration
Connect all relevant content and data by integrating OpenText Content Management out-of-the-box with enterprise applications such as SAP S/4HANA®, SAP® SuccessFactors®, Salesforce and Microsoft 365, as well as vertical applications for Engineering and Government. Integrate seamlessly with any enterprise business applications with simple-to-use OpenText Content Management developer tools and powerful APIs.
Document generation
Quickly create a personalized, branded document with metadata populating ready-to-use templates for timely, relevant correspondence. Track all template versions, maintaining tight control over document creation. With just a few clicks, generate commonly requested documents, such as employment confirmation letters, with proper rules and oversight built into the process.
Information governance
Protect electronic and physical content with elevated security clearance levels, supplemental markings, Azure® Information Protection integration and nine permission levels. Regulatory compliance is ensured with legal holds, disposition review/approval workflows, extensive audit events and product certifications, such as US DOD 5015.02, SEC 17a-4 and ISO 15489.
Extensibility and APIs
Enable scalable repository integration with well-documented REST APIs and OpenText Content Management Integration interfaces (CMIS) with support for programming languages, including ABAP, Java®, JavaScript, TypeScript, Python®, C and Microsoft® Visual Studio®. Supports user experience customization with enhancements such as dashboards, role-based views and custom branding, which maximize ease of use and provide a widget-based model to integrate select UI elements into other applications.
What strong programmes target
Every industry and starting point differs. The list below describes goals we repeatedly see successful clients aim for—not a guarantee for any single engagement.
Give teams a single place to capture, classify, search, and act on content—with confidence they are on the latest version, in or out of the office.
Use AI-assisted discovery, workspaces, and automation to cut swivel-chair work and keep process flows moving across SAP, Microsoft, Salesforce, and more.
Apply retention, legal hold, permissions, and audit trails consistently so sensitive information stays controlled as it moves through its lifecycle.
Deploy on premises, hybrid, or private cloud and extend with APIs and packaged scenarios so the platform keeps pace as your operating model changes.
Timelines and outcomes vary by data quality, landscape complexity, and organizational readiness. We will ground any targets in assessment or proposal work for your account.
Experience highlights
Strong rollouts pair technical configuration with adoption. Typical UX focus areas include role-based landing pages, scenario views for programme health, SuccessFactors workspace embedding, and Teams connected to business workspaces.
- Customize landing pages with tiles tailored for users' job roles
- Use preconfigured Business Scenarios to monitor overall project health
- Embed an OpenText workspace into SAP® SuccessFactors® for a unified employee experience
- Connect Microsoft Teams® with a Business Workspace so collaboration stays inside governed processes
IERP: your guide to content-led outcomes
OpenText Content Management has supported thousands of public and private organizations globally. IERP helps you translate that product depth into outcomes your executives recognize—stable go-lives, adopted processes, and confidence in governed information after cutover.
Deep ECM expertise
Our consultants stay current on OpenText Content Management releases, integration patterns, and governance models so design decisions reflect both product capability and your regulatory context.
Proven delivery patterns
From discovery through build, cutover, and hypercare, we apply structured governance—clear inventories, risk registers, and decision logs—so sponsors always know what is in scope and why.
End-to-end support
We tie business outcomes to technical delivery: workspace design, SAP and Microsoft alignment, migration, testing, training, and continuous improvement in one coherent thread.
Global standards, local execution
We align to OpenText and partner reference architectures while tuning workshops, adoption, and support for teams in your region and time zone.
Credentials and ecosystem
Our teams align certifications and training to the solutions we deliver, and we stay engaged with partner programmes so methods remain current. Where specialist products apply—capture, signatures, or vertical extensions—we bring the right experts at the right phase.
Product overview for informational purposes. Trademarks belong to their respective owners. Source material: OpenText; Copyright © 2026 Open Text · 09.24 | 240-000038-001. OpenText product names are trademarks or registered trademarks of Open Text Corporation and/or its affiliates.